"I had never experienced an automobile accident before. It was very confusing for me not knowing what to do, when to do it, or who to talk with that was on my side. When we called the Steffens Law Office, Bill agreed to drive and meet us to talk about our case. He immediately began working on our case, and took a lot of stress off me having to deal with medical bills, and communicating with the insurance companies. It never occurred to me that the responsible insurance company wouldn't pay before the case was over, but the law office took care of things so that was not a problem. The Steffens Law Office encouraged me to seek further medical care because I was in so much pain. It was a good thing they did because I discovered my injury was more serious than originally thought. Bill did a good job of keeping us informed throughout the case. I had no idea what my case was worth, nor how the settlement process worked-but the law office helped us through it step by step. I am very pleased with my settlement result. I feel like I received excellent medical help, and a better settlement check than I ever imagined. Bill was upfront with my wife and me from the very beginning, and did exactly what he said he would do. My wife and I could not be happier with the results."